# Determining the release version installed on a KOTS customer

**URL:** <https://community.replicated.com/t/determining-the-release-version-installed-on-a-kots-customer/499>\
**Category:** Supporting your customers\
**Created:** [February 8, 2021, 2:16pm UTC](https://community.replicated.com/t/determining-the-release-version-installed-on-a-kots-customer/499 "2021-02-08T14:16:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mzs](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.replicated.com/mzs/32/207_2.png) [@mzs](https://community.replicated.com/u/mzs)\
**Post date:** [February 8, 2021, 2:16pm UTC](https://community.replicated.com/t/determining-the-release-version-installed-on-a-kots-customer/499/1 "2021-02-08T14:16:13Z")

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Hi,

How can I tell what version of a release is being used by a customer?

Under Customers → Reporting, the _name_ of the release is displayed, and a release sequence number, but it doesn’t seem to match the release sequence numbers from the Releases page. I want to get a link to the actual release so I can see which version is installed when the releases don’t have unique names.

(I suppose not having unique names for the releases is probably problematic, but we’re learning…)

Thanks,  
Mike

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**Author:** ![ethanm](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.replicated.com/ethanm/32/11_2.png) [@ethanm](https://community.replicated.com/u/ethanm)\
**Post date:** [February 8, 2021, 7:14pm UTC](https://community.replicated.com/t/determining-the-release-version-installed-on-a-kots-customer/499/2 "2021-02-08T19:14:10Z")

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It seems you have identified a bug. Although it states “Release sequence” in the reporting tab that sequence corresponds to the channel sequence. Right now it is only possible to find a release sequence from a channel sequence by making a request to the api `https://api.replicated.com/vendor/v3/app/<app id>/channel/<channel id>`.

[https://replicated-vendor-api.readme.io/v3/reference#getchannelproperties-1](https://replicated-vendor-api.readme.io/v3/reference#getchannelproperties-1)

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**Author:** ![ethanm](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.replicated.com/ethanm/32/11_2.png) [@ethanm](https://community.replicated.com/u/ethanm)\
**Post date:** [February 26, 2021, 6:05am UTC](https://community.replicated.com/t/determining-the-release-version-installed-on-a-kots-customer/499/3 "2021-02-26T06:05:09Z")

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This issue has been fixed. You will now see the release sequence rather than channel sequence in the reporting tab.

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**Author:** ![mzs](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.replicated.com/mzs/32/207_2.png) [@mzs](https://community.replicated.com/u/mzs)\
**Post date:** [February 26, 2021, 1:46pm UTC](https://community.replicated.com/t/determining-the-release-version-installed-on-a-kots-customer/499/4 "2021-02-26T13:46:40Z")

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Thanks! I was able to confirm the release sequence is showing now.