# How to generate HAR file

**URL:** <https://community.replicated.com/t/how-to-generate-har-file/1578>\
**Category:** Supporting your customers\
**Tags:** kots, support, vendor-portal\
**Created:** [September 4, 2025, 4:59am UTC](https://community.replicated.com/t/how-to-generate-har-file/1578 "2025-09-04T04:59:47Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![GerardNguyen](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.replicated.com/gerardnguyen/32/828_2.png) [@GerardNguyen](https://community.replicated.com/u/GerardNguyen)\
**Post date:** [September 4, 2025, 4:59am UTC](https://community.replicated.com/t/how-to-generate-har-file/1578/1 "2025-09-04T04:59:47Z")

</div>

When troubleshooting issues in **Replicated Vendor Portal** , **KOTS Admin Console** or **Enterprise Portal** , our team may ask you to provide a **HAR (HTTP Archive) file**. A HAR file records all the network requests made by your browser, including request and response headers, payloads, and timings.

## **What is a HAR File?**

- **HAR (HTTP Archive)** is a JSON-formatted log of network interactions between your browser and a server.
- It contains details like:
  - URLs being requested
  - Request and response headers
  - Request body and response data
  - Cookies
  - Timing information (DNS lookup, SSL, waiting time, etc.)

## **How to Generate a HAR File**

### **Google Chrome (and Chromium-based browsers like Edge, Brave)**

1. Open Chrome and go to the page where the issue occurs.
2. Press **F12** (or right-click → _Inspect_) to open **Developer Tools**.
3. Go to the **Network** tab.
4. Check **Preserve log** and **Disable cache**.

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/replicated/original/1X/80841a7f5b886219c84ffb21d503f3e2be80e13b.png)

1. Reproduce the issue:

- Reload the Vendor Portal page or re-trigger the failing action in the Admin Console.

1. Choose Export HAR

 ![image](https://canada1.discourse-cdn.com/flex030/uploads/replicated/original/1X/03c6f3bb8dcf81b4fa7afc49456de79dbbb13dab.png)

1. Save the .har file to your computer
2. Compress it into a .zip file and share it with Replicated