# How to upload support bundle tarballs to Slack

**URL:** <https://community.replicated.com/t/how-to-upload-support-bundle-tarballs-to-slack/585>\
**Category:** Supporting your customers\
**Created:** [October 11, 2021, 4:22pm UTC](https://community.replicated.com/t/how-to-upload-support-bundle-tarballs-to-slack/585 "2021-10-11T16:22:42Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![AJ-Jester](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.replicated.com/aj-jester/32/94_2.png) [@AJ-Jester](https://community.replicated.com/u/AJ-Jester)\
**Post date:** [October 11, 2021, 4:22pm UTC](https://community.replicated.com/t/how-to-upload-support-bundle-tarballs-to-slack/585/1 "2021-10-11T16:22:42Z")

</div>

A recent slack update is not allowing me to update `.tar.gz` files and I do not have access to [vendor.replicated.com](http://vendor.replicated.com) or any other means, how can I upload this via Slack?

---

<div class="post-metadata">

**Author:** ![AJ-Jester](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.replicated.com/aj-jester/32/94_2.png) [@AJ-Jester](https://community.replicated.com/u/AJ-Jester)\
**Post date:** [October 11, 2021, 4:24pm UTC](https://community.replicated.com/t/how-to-upload-support-bundle-tarballs-to-slack/585/2 "2021-10-11T16:24:27Z")

</div>

Generally we prefer support bundle be uploaded via [vendor.replicated.com](http://vendor.replicated.com) or you can send it to [support@replicated.com](mailto:support@replicated.com) which will open a ticket. But if the bundle is too big for email or you do not have access to upload it via usual means, uploading via slack is okay.

To work around this, rezip the `.tar.gz` into a `.zip` file and Slack should allow you to upload that.