# Reasons / how to debug failure to generate support bundle

**URL:** <https://community.replicated.com/t/reasons-how-to-debug-failure-to-generate-support-bundle/602>\
**Category:** Supporting your customers\
**Created:** [November 23, 2021, 12:00am UTC](https://community.replicated.com/t/reasons-how-to-debug-failure-to-generate-support-bundle/602 "2021-11-23T00:00:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Paul\_Yang](https://yyz2.discourse-cdn.com/flex030/user_avatar/community.replicated.com/paul_yang/32/427_2.png) [@Paul\_Yang](https://community.replicated.com/u/Paul_Yang)\
**Post date:** [November 23, 2021, 12:01am UTC](https://community.replicated.com/t/reasons-how-to-debug-failure-to-generate-support-bundle/602/1 "2021-11-23T00:01:00Z")

</div>

Our customer got a status code: 500 error when trying to generate support bundle, when analyzing cluster-resources. How do we proceed to debug?

> ![<image001.png>]()