# \#support **URL:** https://community.replicated.com/tag/support/7.md [Latest](https://community.replicated.com/latest.md) · [Categories](https://community.replicated.com/categories.md) · [Tags](https://community.replicated.com/tags.md) --- ## [Retrieve KOTS Config Values When the Admin Console is Unavailable](https://community.replicated.com/t/retrieve-kots-config-values-when-the-admin-console-is-unavailable/1589)
**Author:** [@diamon\_w](https://community.replicated.com/u/diamon_w)\ **Replies:** 2\ **Last updated:** [January 16, 2026, 12:42pm UTC](https://community.replicated.com/t/retrieve-kots-config-values-when-the-admin-console-is-unavailable/1589 "2026-01-16T12:42:37Z")
When the KOTS Admin Console or CLI is unavailable or not functioning properly, we’ve written a tool that can be used to extract and decrypt KOTS configuration values directly from the rqlite database. When to Use This … --- ## [How can I access the kURL Grafana dashboard?](https://community.replicated.com/t/how-can-i-access-the-kurl-grafana-dashboard/1595)
**Author:** [@ethanm](https://community.replicated.com/u/ethanm)\ **Replies:** 1\ **Last updated:** [October 20, 2025, 9:45pm UTC](https://community.replicated.com/t/how-can-i-access-the-kurl-grafana-dashboard/1595 "2025-10-20T21:45:36Z")
I have the kURL Prometheus add-on installed. How can I access the Grafana dashboard? --- ## [How can I expose the Rook Ceph Dashboard in kURL](https://community.replicated.com/t/how-can-i-expose-the-rook-ceph-dashboard-in-kurl/1594)
**Author:** [@ethanm](https://community.replicated.com/u/ethanm)\ **Replies:** 1\ **Last updated:** [October 20, 2025, 9:37pm UTC](https://community.replicated.com/t/how-can-i-expose-the-rook-ceph-dashboard-in-kurl/1594 "2025-10-20T21:37:31Z")
We have a customer who’s running a 5 node kURL cluster with Rook/Ceph. We’ve identified that the issue is with one of the Rook drives at \>95% capacity. We exec’d into the rook-tools pod and listed the storage with ceph o… --- ## [Reinstalling KOTS While Preserving Your Application](https://community.replicated.com/t/reinstalling-kots-while-preserving-your-application/1590)
**Author:** [@diamon\_w](https://community.replicated.com/u/diamon_w)\ **Replies:** 0\ **Last updated:** [October 7, 2025, 7:33pm UTC](https://community.replicated.com/t/reinstalling-kots-while-preserving-your-application/1590 "2025-10-07T19:33:09Z")
This guide provides steps to reinstall KOTS while keeping your application running. Overview This procedure: Exports your app configuration Deletes the rqlite database Reinstalls your app with the saved configuration … --- ## [Pods Stuck in CreateContainerConfigError After Upgrading to Kubernetes v1.31](https://community.replicated.com/t/pods-stuck-in-createcontainerconfigerror-after-upgrading-to-kubernetes-v1-31/1551)
**Author:** [@diamon\_w](https://community.replicated.com/u/diamon_w)\ **Replies:** 0\ **Last updated:** [July 2, 2025, 5:42pm UTC](https://community.replicated.com/t/pods-stuck-in-createcontainerconfigerror-after-upgrading-to-kubernetes-v1-31/1551 "2025-07-02T17:42:51Z")
If you have recently upgraded your Embedded Cluster to a version running Kubernetes v1.31, you may encounter a startup issue on controller nodes where pods fail to initialize correctly. Symptoms A review of the kubelet … --- ## [How to generate HAR file](https://community.replicated.com/t/how-to-generate-har-file/1578)
**Author:** [@GerardNguyen](https://community.replicated.com/u/GerardNguyen)\ **Replies:** 0\ **Last updated:** [September 4, 2025, 4:59am UTC](https://community.replicated.com/t/how-to-generate-har-file/1578 "2025-09-04T04:59:47Z")
When troubleshooting issues in Replicated Vendor Portal, KOTS Admin Console or Enterprise Portal, our team may ask you to provide a HAR (HTTP Archive) file. A HAR file records all the network requests made by your browse… --- ## [How to: Troubleshooting openebs-localpv-provisioner Failures in kURL](https://community.replicated.com/t/how-to-troubleshooting-openebs-localpv-provisioner-failures-in-kurl/1520)
**Author:** [@Dexter\_Yan](https://community.replicated.com/u/Dexter_Yan)\ **Replies:** 0\ **Last updated:** [May 15, 2025, 6:42am UTC](https://community.replicated.com/t/how-to-troubleshooting-openebs-localpv-provisioner-failures-in-kurl/1520 "2025-05-15T06:42:18Z")
After installing your kURL cluster, you might encounter an issue where the openebs-localpv-provisioner pod keeps failing or restarting. Consequently, related Persistent Volume Claims (PVCs) remain in the Pending state wi… --- ## [kURL: How can I generate a support bundle when my Kubernetes cluster is down](https://community.replicated.com/t/kurl-how-can-i-generate-a-support-bundle-when-my-kubernetes-cluster-is-down/911)
**Author:** [@diamon\_w](https://community.replicated.com/u/diamon_w)\ **Replies:** 0\ **Last updated:** [August 4, 2022, 7:44pm UTC](https://community.replicated.com/t/kurl-how-can-i-generate-a-support-bundle-when-my-kubernetes-cluster-is-down/911 "2022-08-04T19:44:57Z")
As of v0.40.0 of Troubleshoot, you can now use host collectors and analyzers in support bundles. These are useful when you need to debug a Kubernetes cluster that is offline, troubleshoot a kURL install that failed befor… --- ## [Update HttpPutResponseHopLimit in EC2 Metadata for IAM role in Snapshot configuration](https://community.replicated.com/t/update-httpputresponsehoplimit-in-ec2-metadata-for-iam-role-in-snapshot-configuration/1439)
**Author:** [@GerardNguyen](https://community.replicated.com/u/GerardNguyen)\ **Replies:** 0\ **Last updated:** [August 22, 2024, 1:31am UTC](https://community.replicated.com/t/update-httpputresponsehoplimit-in-ec2-metadata-for-iam-role-in-snapshot-configuration/1439 "2024-08-22T01:31:52Z")
Prerequisites This setting applies specifically to AWS EC2 instances where backups are failing. This issue is relevant if: You are using IAM roles for authentication and not Access key + Secret key You are encountering… --- ## [KOTS: Troubleshoot rqlite](https://community.replicated.com/t/kots-troubleshoot-rqlite/1421)
**Author:** [@GerardNguyen](https://community.replicated.com/u/GerardNguyen)\ **Replies:** 0\ **Last updated:** [July 3, 2024, 3:41am UTC](https://community.replicated.com/t/kots-troubleshoot-rqlite/1421 "2024-07-03T03:41:24Z")
KOTS deploys a rqlite StatefulSet to store the version history, application metadata and other small amounts of data needed to manage the application(s). These are checks/data retrieval that can be performed on rqlite S… --- ## [StatefulSet pods stuck in Completed after node restart](https://community.replicated.com/t/statefulset-pods-stuck-in-completed-after-node-restart/1410)
**Author:** [@diamon\_w](https://community.replicated.com/u/diamon_w)\ **Replies:** 1\ **Last updated:** [June 7, 2024, 8:53pm UTC](https://community.replicated.com/t/statefulset-pods-stuck-in-completed-after-node-restart/1410 "2024-06-07T20:53:50Z")
Whenever pods part of a StatefulSet are gracefully terminated, commonly observed during reboots, its possible for them to be left in a state of Completed which will cause other applications running in the cluster relying… --- ## [Run Copy Collector Against Wildcard Namespaces](https://community.replicated.com/t/run-copy-collector-against-wildcard-namespaces/1213)
**Author:** [@Nick](https://community.replicated.com/u/Nick)\ **Replies:** 2\ **Last updated:** [May 23, 2024, 7:37pm UTC](https://community.replicated.com/t/run-copy-collector-against-wildcard-namespaces/1213 "2024-05-23T19:37:32Z")
Hey - Is it possible to run the copy analyzer against multiple namespaces, with a wildcard character (for instance, “my-namespace-prefix-\*”) instead of against a hard-coded namespace? Or, alternatively just tell it to… --- ## [How to use \`lnav\` for reading logs from support bundles](https://community.replicated.com/t/how-to-use-lnav-for-reading-logs-from-support-bundles/1400)
**Author:** [@adamancini](https://community.replicated.com/u/adamancini)\ **Replies:** 0\ **Last updated:** [April 8, 2024, 6:05pm UTC](https://community.replicated.com/t/how-to-use-lnav-for-reading-logs-from-support-bundles/1400 "2024-04-08T18:05:28Z")
In this article, I’ll share a workflow that I find very useful for discovering information from logs contained in Support Bundles. Given that a Support Bundle can contain many many log files and I might not know exactly… --- ## [Hostname changes after reboot for Google Compute Engine Instances](https://community.replicated.com/t/hostname-changes-after-reboot-for-google-compute-engine-instances/1386)
**Author:** [@diamon\_w](https://community.replicated.com/u/diamon_w)\ **Replies:** 1\ **Last updated:** [March 19, 2024, 12:57pm UTC](https://community.replicated.com/t/hostname-changes-after-reboot-for-google-compute-engine-instances/1386 "2024-03-19T12:57:59Z")
On GCP, for instances created running Linux distributions which utilize Network Manager, it’s possible after a reboot to observe issues with a running Kubernetes cluster like kURL where pods are unable to start and the n… --- ## [How to generate a Support Bundle from the CLI](https://community.replicated.com/t/how-to-generate-a-support-bundle-from-the-cli/1259)
**Author:** [@diamon\_w](https://community.replicated.com/u/diamon_w)\ **Replies:** 1\ **Last updated:** [February 19, 2024, 5:31pm UTC](https://community.replicated.com/t/how-to-generate-a-support-bundle-from-the-cli/1259 "2024-02-19T17:31:13Z")
In the case of Helm-only installs or KOTS installs where the Admin Console isn’t accessible, you may have the need to generate a support bundle from the CLI. You can use the following instructions to do so: Install the… --- ## [Can't access my newly-created GitHub issue for support](https://community.replicated.com/t/cant-access-my-newly-created-github-issue-for-support/1034)
**Author:** [@dex](https://community.replicated.com/u/dex)\ **Replies:** 2\ **Last updated:** [November 14, 2022, 2:36pm UTC](https://community.replicated.com/t/cant-access-my-newly-created-github-issue-for-support/1034 "2022-11-14T14:36:04Z")
Question from today: Hi, I submitted an issue per Replicated Vendor Support Paths and Processes but when I visit the URL, I get a 404: --- ## [500 error w/ no details while creating new release](https://community.replicated.com/t/500-error-w-no-details-while-creating-new-release/1272)
**Author:** [@anyweez](https://community.replicated.com/u/anyweez)\ **Replies:** 1\ **Last updated:** [August 12, 2023, 9:55pm UTC](https://community.replicated.com/t/500-error-w-no-details-while-creating-new-release/1272 "2023-08-12T21:55:18Z")
I’m getting a 500 error with no extra detail when I try to create a new release. I’ve set my REPLICATED\_APP and REPLICATED\_API\_TOKEN to the correct values prior to running this: $ replicated release create --version 0.1… --- ## [kURL: How to do a standalone run of Host Preflights](https://community.replicated.com/t/kurl-how-to-do-a-standalone-run-of-host-preflights/782)
**Author:** [@diamon\_w](https://community.replicated.com/u/diamon_w)\ **Replies:** 3\ **Last updated:** [June 28, 2023, 1:04am UTC](https://community.replicated.com/t/kurl-how-to-do-a-standalone-run-of-host-preflights/782 "2023-06-28T01:04:10Z")
Host Preflights help detect problems in the target environment for a kURL install by running checks for network connectivity, disk latency, CPU, etc. You may have a need to re-run these checks on an existing installation… --- ## [Recommendation to support end client by using support bundle](https://community.replicated.com/t/recommendation-to-support-end-client-by-using-support-bundle/1177)
**Author:** [@dmuley](https://community.replicated.com/u/dmuley)\ **Replies:** 3\ **Last updated:** [June 27, 2023, 3:21pm UTC](https://community.replicated.com/t/recommendation-to-support-end-client-by-using-support-bundle/1177 "2023-06-27T15:21:32Z")
Dear Team, We are looking for a solution to view and analyze the support bundle through some UI tool to identify the issue faster, Is there any recommended tool to upload support bundle to view it any ui tool like splunk… --- ## [Guidance when installing on Open Shift?](https://community.replicated.com/t/guidance-when-installing-on-open-shift/1167)
**Author:** [@Alexander\_Nitu](https://community.replicated.com/u/Alexander_Nitu)\ **Replies:** 2\ **Last updated:** [April 3, 2023, 11:07am UTC](https://community.replicated.com/t/guidance-when-installing-on-open-shift/1167 "2023-04-03T11:07:01Z")
Hello! We are going to do an installation in an OpenShift environment. We usually just go with embedded installations so we don’t know much about this. Are there any guidance you can share when doing such a type of inst… --- ## [Log Collection for Crashed and Terminated Pods](https://community.replicated.com/t/log-collection-for-crashed-and-terminated-pods/1103)
**Author:** [@Thomas\_Corvazier](https://community.replicated.com/u/Thomas_Corvazier)\ **Replies:** 3\ **Last updated:** [March 2, 2023, 4:34pm UTC](https://community.replicated.com/t/log-collection-for-crashed-and-terminated-pods/1103 "2023-03-02T16:34:40Z")
Hi all, Currently, our support-bundle only includes logs from running and recently terminated pods. However, it is important to also have access to logs from crashed or terminated pods in order to troubleshoot and reso… --- ## [Support Burden (Support/Instance/Month)](https://community.replicated.com/t/support-burden-support-instance-month/1062)
**Author:** [@Mariel\_Wilding](https://community.replicated.com/u/Mariel_Wilding)\ **Replies:** 0\ **Last updated:** [December 13, 2022, 2:58pm UTC](https://community.replicated.com/t/support-burden-support-instance-month/1062 "2022-12-13T14:58:54Z")
Support Burden This is one post in a series that outlines some key metrics that best-in-class software vendors tend to focus on when designing the teams, process, and product integrations for distributing their applicat… --- ## [What to do when creating a support bundle isn't working as expected](https://community.replicated.com/t/what-to-do-when-creating-a-support-bundle-isnt-working-as-expected/962)
**Author:** [@Xav\_Paice](https://community.replicated.com/u/Xav_Paice)\ **Replies:** 1\ **Last updated:** [December 2, 2022, 8:20pm UTC](https://community.replicated.com/t/what-to-do-when-creating-a-support-bundle-isnt-working-as-expected/962 "2022-12-02T20:20:35Z")
It’s always good to attach a support bundle to any support request - even if it doesn’t seem relevant. There’s a lot of environment information included, along with logs, status, and installation background which helps … --- ## [How To: Upload A Support Bundle for Replicated Support](https://community.replicated.com/t/how-to-upload-a-support-bundle-for-replicated-support/501)
**Author:** [@replicant-697](https://community.replicated.com/u/replicant-697)\ **Replies:** 2\ **Last updated:** [December 2, 2022, 7:40pm UTC](https://community.replicated.com/t/how-to-upload-a-support-bundle-for-replicated-support/501 "2022-12-02T19:40:07Z")
This article describes how to upload a support bundle to Replicated Support. Option 1: \[1\] Login to Vendor Web: Replicated \[2\] Select “Something is broken or not working as expected” \[3\] Upload the support bundle … --- ## [Replicated Vendor Support Paths and Processes](https://community.replicated.com/t/replicated-vendor-support-paths-and-processes/850)
**Author:** [@Mariel\_Wilding](https://community.replicated.com/u/Mariel_Wilding)\ **Replies:** 0\ **Last updated:** [July 6, 2022, 2:22pm UTC](https://community.replicated.com/t/replicated-vendor-support-paths-and-processes/850 "2022-07-06T14:22:06Z")
Replicated Vendor Support This document outlines key workflow points of engagements between Replicated team members and our customers. For a video overview of these processes, see these recordings from Replicon Q3 2022: … --- ## [Is there an all things SupportBundle definition?](https://community.replicated.com/t/is-there-an-all-things-supportbundle-definition/989)
**Author:** [@grahamnscp](https://community.replicated.com/u/grahamnscp)\ **Replies:** 2\ **Last updated:** [September 27, 2022, 7:57pm UTC](https://community.replicated.com/t/is-there-an-all-things-supportbundle-definition/989 "2022-09-27T19:57:21Z")
I been spending my time todate figuring out how to collect specific things in a support bundle, but asked today if there is a collect everything / collect all kubernetes resources definition out there. I’ve been digging… --- ## [How to deprecate/hide existing fields in the config?](https://community.replicated.com/t/how-to-deprecate-hide-existing-fields-in-the-config/983)
**Author:** [@rahul](https://community.replicated.com/u/rahul)\ **Replies:** 1\ **Last updated:** [September 26, 2022, 9:26pm UTC](https://community.replicated.com/t/how-to-deprecate-hide-existing-fields-in-the-config/983 "2022-09-26T21:26:05Z")
We have a few fields in our config (like the one following) which we do not want to show to our users anymore. These fields are all currently optional and have a a default value set on them, like so: # ... items: - na… --- ## [What happens when a Replicated product reaches end of life?](https://community.replicated.com/t/what-happens-when-a-replicated-product-reaches-end-of-life/853)
**Author:** [@Mariel\_Wilding](https://community.replicated.com/u/Mariel_Wilding)\ **Replies:** 0\ **Last updated:** [July 7, 2022, 1:53pm UTC](https://community.replicated.com/t/what-happens-when-a-replicated-product-reaches-end-of-life/853 "2022-07-07T13:53:26Z")
Replicated’s support lifecycle policy can be found here. When a product has reached its end of life, it will no longer be supported, patched, or fixed by Replicated. Associated product documentation may no longer be ava… --- ## [Gather support bundle hangs indefinitely](https://community.replicated.com/t/gather-support-bundle-hangs-indefinitely/884)
**Author:** [@Dom](https://community.replicated.com/u/Dom)\ **Replies:** 1\ **Last updated:** [September 8, 2022, 4:11am UTC](https://community.replicated.com/t/gather-support-bundle-hangs-indefinitely/884 "2022-09-08T04:11:43Z")
Hey, Issue KOTS support bundle gathering hangs indefinitely. Description Recently we been on a few troubleshooting calls with our customers, who where having issues with their embedded clusters. During which we notic… --- ## [Creating releases with changelogs on GitHub Actions](https://community.replicated.com/t/creating-releases-with-changelogs-on-github-actions/842)
**Author:** [@roderik](https://community.replicated.com/u/roderik)\ **Replies:** 1\ **Last updated:** [July 4, 2022, 1:35pm UTC](https://community.replicated.com/t/creating-releases-with-changelogs-on-github-actions/842 "2022-07-04T13:35:34Z")
I’m trying to use GitHub Actions to create releases (which works) but I would like to add the contents of our CHANGELOG.md to the release. The pro has a file in the root with this kind of contents gist:2f3c96d718e227f1e… [Next page](https://community.replicated.com/tag/support/7.md?match_all_tags=true&page=1&tags%5B%5D=support)