# \#vendor-portal **URL:** https://community.replicated.com/tag/vendor-portal/56.md [Latest](https://community.replicated.com/latest.md) · [Categories](https://community.replicated.com/categories.md) · [Tags](https://community.replicated.com/tags.md) --- ## [Required Version Releases: How do I make a given release “required” and what does that mean for the end-customer product experience?](https://community.replicated.com/t/required-version-releases-how-do-i-make-a-given-release-required-and-what-does-that-mean-for-the-end-customer-product-experience/1582)
**Author:** [@Amber\_Alston](https://community.replicated.com/u/Amber_Alston)\ **Replies:** 0\ **Last updated:** [September 19, 2025, 12:24am UTC](https://community.replicated.com/t/required-version-releases-how-do-i-make-a-given-release-required-and-what-does-that-mean-for-the-end-customer-product-experience/1582 "2025-09-19T00:24:48Z")
In the world of enterprise customer-managed software your end customers will likely be on various versions of your software at any given time given different deployment cadences and processes. As such, it’s considered an… --- ## [How to generate HAR file](https://community.replicated.com/t/how-to-generate-har-file/1578)
**Author:** [@GerardNguyen](https://community.replicated.com/u/GerardNguyen)\ **Replies:** 0\ **Last updated:** [September 4, 2025, 4:59am UTC](https://community.replicated.com/t/how-to-generate-har-file/1578 "2025-09-04T04:59:47Z")
When troubleshooting issues in Replicated Vendor Portal, KOTS Admin Console or Enterprise Portal, our team may ask you to provide a HAR (HTTP Archive) file. A HAR file records all the network requests made by your browse… --- ## [How to transfer a member between teams in the Vendor Portal](https://community.replicated.com/t/how-to-transfer-a-member-between-teams-in-the-vendor-portal/1504)
**Author:** [@Dexter\_Yan](https://community.replicated.com/u/Dexter_Yan)\ **Replies:** 1\ **Last updated:** [April 21, 2025, 11:51am UTC](https://community.replicated.com/t/how-to-transfer-a-member-between-teams-in-the-vendor-portal/1504 "2025-04-21T11:51:08Z")
If a user belongs to a team that is no longer active within your organization, you can transfer this user to a new team. For example, if your user with email address staff@test.com is currently a member of the test team… --- ## [Checking what images will be in airgap bundles from helm charts in a KOTS release](https://community.replicated.com/t/checking-what-images-will-be-in-airgap-bundles-from-helm-charts-in-a-kots-release/1371)
**Author:** [@Evans\_Mungai](https://community.replicated.com/u/Evans_Mungai)\ **Replies:** 0\ **Last updated:** [February 12, 2024, 5:36pm UTC](https://community.replicated.com/t/checking-what-images-will-be-in-airgap-bundles-from-helm-charts-in-a-kots-release/1371 "2024-02-12T17:36:51Z")
When packaging a helm-based application targeting airgap environments, the resulting airgap bundle that Vendor Portal builds includes the images that the helm charts require to launch pods. To discover what images need t… --- ## [How can I tell who on my team created a customer in the Vendor Portal?](https://community.replicated.com/t/how-can-i-tell-who-on-my-team-created-a-customer-in-the-vendor-portal/1306)
**Author:** [@dex](https://community.replicated.com/u/dex)\ **Replies:** 1\ **Last updated:** [October 4, 2023, 7:48pm UTC](https://community.replicated.com/t/how-can-i-tell-who-on-my-team-created-a-customer-in-the-vendor-portal/1306 "2023-10-04T19:48:33Z")
Great question from today Is there any way to determine who made a license within Replicated? --- ## [How can I contact Replicated if I'm having an error when submitting a support request? (RBAC)](https://community.replicated.com/t/how-can-i-contact-replicated-if-im-having-an-error-when-submitting-a-support-request-rbac/936)
**Author:** [@dex](https://community.replicated.com/u/dex)\ **Replies:** 0\ **Last updated:** [August 24, 2022, 12:25am UTC](https://community.replicated.com/t/how-can-i-contact-replicated-if-im-having-an-error-when-submitting-a-support-request-rbac/936 "2022-08-24T00:25:46Z")
Question from today: What’s the recommended way to contact the replicated support team if I’m getting an error filed a ticket as described in Replicated Vendor Support Paths and Processes? I get the below error in the … --- ## [Setup 2-Factor Authentication in the Vendor Portal](https://community.replicated.com/t/setup-2-factor-authentication-in-the-vendor-portal/70)
**Author:** [@marc](https://community.replicated.com/u/marc)\ **Replies:** 0\ **Last updated:** [March 6, 2018, 8:50pm UTC](https://community.replicated.com/t/setup-2-factor-authentication-in-the-vendor-portal/70 "2018-03-06T20:50:49Z")
With two-factor authentication (2fa) enabled, you’ll be asked to provide an authentication code as well as your password, when you access the Replicated vendor portal. Replicated utilizes the open algorithm known as th…