Failed to render archive directory in the config screen

Troubleshooting
1

Hello,
In the admin console dashboard, after uploading the license, I am getting failed to render archive directory in the config screen. I am unable to proceed further because of this. The License is also enabled for airgap.

Any suggestions would be really helpful.

image
image1004Ă—960 79.6 KB

Thank you!

Best Regards,
Ravi

1 Like
2

Hello,

I have created a support ticket for this. I’ll continue the conversation there. Thank you!

Best regards,
Ravi

1 Like
3

Hi @ravi_devarakonda - did you resolve this issue? Could you share any information on what caused it, and how you resolved it? I’m encountering the same thing.

4

Update: in my case, the issue was caused by a missing Helm package in the Replicated manifest. I was getting an error in the “Releases” section of the vendor portal that a file was missing. Adding the file and publishing an update resolved the issue.

5

Hello,

Apologies for replying late.
I encountered two instances of this error;

  1. This happened for a customer who was using an older kots version. Upgrading them to a newer version resolved it.
  2. For another customer, it was because of a password field value from the config screen. The customer was using a password starting with @ and because yaml treats @ as a reserved character, the helm chart render was failing. I was rendering the password with repl{{ConfigOption "mypassword"}}. Here, wrapping repl function with quotes fixed this issue. So, I ended up using '{{repl ConfigOption "myPassword"}}'. (Notice the '' wrapped around repl function.). Of course another fix would be to simply not create passwords starting with @ :slight_smile:

Hope this helps.

Best Regards,
Ravi