This probably warrants a support ticket with Replicated, as it’s not the intended behavior and is likely a bug.
I’d ask however if you’re using the most recent version of Troubleshoot - we have made some changes lately which do affect the timeouts. If you’re running this within the admin console, the version of Troubleshoot is tied to the version of kots - you can run the support bundle from the CLI to get the most recent version of the binary (instructions here.