"Unauthorized" Error 401 when logging into

My end user can access the download fine from a personal laptop, but is unable to access the Download portal at get.replicated.com using their corporate network, they see the below error:

In most cases there is an http proxy or firewall blocking access. Please make sure that access is open to api.replicated.com and that the request “Authorization” header is allowed to pass through.

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Thank you I will relay this to the group affected.