I have a support bundle that is not actually KOTS. I have uploaded it to Replicated, but the customer name is not found by default. Is there a way I can add information after uploading so that it is easier to find? I know I can add a bundle name, but I would also prefer to specify more of the info, like customer name, and perhaps other things like k8s version and cluster vendor (EKS, AKS, etc).
When you say not KOTS, do you mean it’s a Helm CLI based install? If so, does your release include the Replicated SDK as recommended? ( About the Replicated SDK | Replicated ) That is what helps the support bundle to have that type of information you outlined as part of the bundle. If the SDK is packaged with the helm-based install and you’re not seeing that expected data, I recommend filing a support issue at support.replicated.com to assess if there are some permission issues impacting data collection.
There is not currently a way to add additional info beyond the bundle friendly-name within the Vendor Portal UI. If that’s something you’re interested in please file a feature request at support.replicated.com
There is already a way to attach additional metadata to the bundle when using the SDK API to upload a bundle directly from the instance, see Replicated SDK API | Replicated. That is how most vendors are attaching metadata today, which is then included with the bundle-related event notifications
Thank you! That’s what I wanted to know!